Privacy

Policy

2.1 Here we describe:

a. the general categories of personal data that we may process;
b. the source and specific categories of that data, in case we did not obtain it directly from you;
c. the purposes for which we may process personal data; and
d. the legal reasons (known as lawful bases) for processing personal data.

2.2 We collect, use, store and transfer different kinds of personal data about you. We have grouped together the following categories of personal data to explain how this type of information is used by us. This includes:

a. Direct Interactions: We process personal data you provide directly to us through our website, apps and services. This could happen when you:
• support our work by donating;
• inform us of your fundraising activities;
• correspond with us or make an enquiry such as a request for information from our support team regarding our projects or your sponsored projects;
• visit any of our premises which has CCTV surveillance (images on film) for security and safety purposes;
• participate in any of our events or challenges;
• apply for a job or to volunteer;
• verify your identity;
• opt into communications and/or marketing services (by providing consent); or
• contact us or become involved with us in any other way not listed above.

We process this information to provide the service or information you have requested. Our lawful basis for processing is legitimate interests.

b. Usage Data: We may process data about your use of our website and services. The usage data may include:

• IP address;
• geographical location;
• browser type and version;
• operating system;
• referral source;
• length of visit;
• page views;
• website navigation paths; or
• information about the timing, frequency and pattern of your service use.

The source of the anonymised usage data is our website. We process this information for monitoring and security purposes, and to improve our website and services. Our lawful basis for processing is legitimate interests.

c. Account and Profile Data: When you donate or set up a donor record with Muslim Charity, we need to store some information in order to preserve your details. This includes:

• name;
• address;
• telephone number;
• email address.

We use account and profile data to:

• operate our website;
• provide our services, products or information you have requested, like water hand pump feedback reports;
• process your donations;
• providing you information about our activities and services;
• keep you updated of our fundraising campaigns and events;
• respond to your enquiries and complaints;
• sending you a receipt to confirm your donation (unless requested otherwise);
• process Gift Aid donations;
• ensure the security of our website and services;
• maintain back-ups of our databases; or
• communicate with you.

Depending upon the nature of the processing, the lawful basis for this processing is either our:

• legitimate interests (namely the proper administration of our service and charity); or
• contract performance.

d. Transaction Data: We may process information relating to transactions, including donations. The transaction data may include:

• contact details;
• your card or bank details;
• your UK taxpayer status (for Gift Aid claims, as applicable); or
• other transaction details.

The transaction data may be processed for the purpose of recording donations, processing Gift Aid claims, and keeping proper records of those transactions. We do not store credit card details; these are stored securely by our processing partners. The lawful basis for this processing is contract, or in the case of Gift Aid claim, legal obligation.

e. Special Category Data: We may request and, if received with your consent, process information relating to your:

• racial and ethnic status;
• passport information and date of birth;
• other identification information e.g. driving licence; or
• health information.

The special category data may be processed for the purpose of providing you with the necessary support and precautionary care during participation in activities and events, such as challenge events or international travel. Before collecting any special category data about you, we will make it clear what information we are collecting and why we need it. The lawful basis for this processing is consent.

f. Children’s Data: While we do not actively collect information from children (under 18s), we appreciate that our supporters are of all ages. Where required, we will always ask for consent from a parent or guardian to collect information about children. All Muslim Charity events will have clear rules on whether children can take part, and the collection of data will be managed in accordance with each individual event, with appropriate safeguards.

2.3 Additionally, we may process any of your personal data identified in this policy where necessary for:

• the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The lawful basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights or the legal rights of others; or
• the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our charity against risks;
• compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

3.1 We will not sell your details to any third parties, but we may sometimes receive details from our trusted service providers who are authorised to act on our behalf and partner organisations who work on our behalf, or whom we work with in partnership to deliver our projects, such as JustGiving and Eventbrite.

3.2 We may also use companies to deliver services and process your data on our behalf, including the delivery of postal mail, sending emails and text messages, processing card or bank details and analysing stakeholder trends anonymously to assist us in offering better services to our supporters.

3.3 We may disclose your personal data to contracted third party data processors, acting on our instruction under contract and under the same purposes, and on the lawful bases, set out in this privacy policy.

3.4 Financial transactions relating to our services are handled by our payment services providers. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your donations and dealing with complaints and queries relating to such transactions and protecting us from fraudulent transactions.

3.5 We do not participate in programmes offered by, nor disclose personal data to, third-party suppliers of goods and services for the purpose of enabling them to contact you so that they can offer, market and sell to you relevant goods and/or services. If we enter into such programmes, we will update this policy and not include you unless you provide consent to opt into marketing and communications from those third parties. Each such third party would act as a data controller in relation to the personal data that we supply to it; and upon contacting you, each such third party would supply to you a copy of its own privacy policy, which will govern that third party’s use of your personal data.

3.6 We may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person (for example to government bodies for tax purposes or law enforcement agencies for the prevention and detection of crime, subject to such bodies providing us with a relevant and lawful request in writing). We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.